history of taran, support, and future delivery of our services.
We formed to support our customers through hardware and software delivery as businesses had far less understanding of their technology and requirements or how to use them effectively
The past few years, technologies alongside access and availabilty have increase. Businesses are now aware of their infrastructure, their products, and their requirements and more so ever are reliant on these
A reactive break-fix approach is no longer viable to businesses. Through econimic slowdowns, competitive nature, and market saturation for services, each and every businesses needs to stand out and have always available business IT systems.
Reactive support has always been the core of how an MSP operations and this relied on pain points or issues presenting themselves to then be resolved. This is how we used to operate. By the time issues were resolved there would have been significant impatc to the user or business operations and would have generated frustrations.
The first thing Taran do on any engagement is understand these pain points, outstanding issues, and frustrations with an aim to resolving these in the first instance.
Through investment in monitoring platforms, integrations, APIs, and portals we can now more easily and more effectively manage and monitor our customers systems. This visibility allows us greater access and understanding of our customers systems to identify issues before they happen
We aim to provide you with the support, the expertise, the personnel, the software, the hardware, the design, the strategy, the approach, and the training. You simply run your business without any worry about IT and deliver your productys, services, and USPs.